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Why ezPaycheck software suddenly stopped working

Question from customer:

I am unable to make ezPaycheck work any longer. I get the Microsoft error that "ezPayCheck has encountered a problem and needs to close" when I try to open it. How can I fix this error?

Solution: Usually such error is caused by permission issue. Please make sure you log on your machine as administrator or a user with enough permission to run ezPaycheck.

If you are administrator now, some system settings might have changed on your machine. Please try the solution below.
payroll software ezPaycheck payroll software help you process payroll taxes, print paychecks and file tax forms easily and smoothly.

If you have not installed this software, you can download and try it free for 30 days with no obligation and no credit card needed.

This paycheck software is compatible with Windows 10, 8.1, 8, 7, XP, Me, 2003, 2000 and Vista system.

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Solution 1: Start ezPaycheck from program folder

We noticed some customers could not run ezPaycheck because the desktop shortcut was broken. You can also start this payroll software from program folder

The default program folder is:
C:\Program Files (x86)\Halfpricesoft\ezPaycheck

You can double click ezPaycheck.exe file to run it. (If your system hides extension, you just double click ezPaycheck). If it works, you can delete the old desktop shortcut and follow this article to create a new shortcut on desktop.

ezPaycheck application folder

Solution 2: Create a new settings file

The default database folder is:

Open data folder and rename settings.xml to settings_old.xml.

rename setting file

start ezPaycheck again. ezPaycheck will start in trial mode and you need to enter the key code again. (You can find the key code in your email account that you used for this order)

Solution 3: Give current user permission to access data

Open ezPaycheck data folder and make sure you have enough permission to access data.

If not, we suggest full control permission (at least read, write and execute) on this folder.

The default database folder is:

start ezPaycheck again. If it does not fix this issue, continue.

Solution 4: Run ezPaycheck as administrator

You can check this article on how to run a program as the administrator.

Related Links:

  • ezPaycheck Quick Start Guide

  • How a add a new company account

  • How to handle both employees and contractors

  • How to handle restaurant tips

  • How to add custom deduction field and withhold it from each paycheck automatically

  • How to handle local taxes

  • How to handle State Disability Insurance (SDI)

  • How to print paycheck in different formats: check-on-top, check-in-middle, check-at-bottom

  • How to print paycheck on blank stock

  • How to print paycheck on pre-printed checks

  • How to print paycheck with company logo

  • How to adjust check printing position

  • Sample Paychecks

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