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Trouble Shooting: EzW2 Software Stops Working

Question from customer: ezW2 software suddenly stopped working this morning. When I clicked the shortcut icon on my desktop, I got "ezW2 stops working error". How can I fix this error?

Solution: Several reasons can cause this issue. Please check the solution belows.
W2 software ezW2 software can prepare, print and efile forms W2, W3, 1096-misc and 1099.

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Please feel free to test drive with no cost and no obligation before purchasing it. This W2 1099 software is compatible with Windows 10, 8.1, 8, 7, Vista and other Windows computers.

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1: Shortcut is broken

  • Open the program folder. The default folder is:

    C:\Program Files (x86)\Halfpricesoft\ezW2(201X)

    for example:

    If you are using ezW2 2014, the folder is
    C:\Program Files (x86)\Halfpricesoft\ezW2(2014)

    If you are using ezW2 2012, the folder is
    C:\Program Files (x86)\Halfpricesoft\ezW2(2012)

  • Double click "ezW2.exe" file to start ezW2 software.

  • If you can run ezW2.exe from program folder, remove the broken desktop icon, add follow the article to add a new shortcut on desktop.

    2. Settings file is messed up

  • Open the application data folder:


    If you are running ezW2 2014, the data folder is:

  • Rename file "settings.xml" to "settings_old".xml

  • Restart ezW2 and enter the key code again.
  • You may need to click ezW2 top menu "Company Management" then "Select company" to switch the current company.

  • 3. Some Anti-virus and Ant-spy Applications May Block Installation by Mistake

    According to clients' feedback, the following applications may stop our software from downloading or running.

    - Bitdefender - from Romania.
    Our clients said they could edit the setting to allow our software running.

    - webroot - Our clients said they could edit the settings to allow our software

    - Kaspersky - from Russia. If you are still using it, please read this warning news

    - Windows Defender - You can try the following solutions:

    1. Add an exclusion to Windows Defender Antivirus

    2. Allow a blocked app in Windows Defender Security Center

    4: User permission issue

    Please make sure you log on your machine as administrator or a user with enough permission to run ezW2. You need to have the FULL CONTROL permisson (or at least Read, Write & Execute permissions) of the program folder and the data folder.

    Default program folder path
    C:\Program Files (x86)\Halfpricesoft\ezW2(201X)

    Default data folder path

    Related Links

  • How can I roll forward my previous ezW2 data to the new version?
  • W2 and 1099 Forms Filing Deadline

    W2 W3

  • How to fill out and print Form W2
  • How to print Form W2 W3 on White Paper
  • How to Print Multiple Copies on the same page for employee
  • How to Print W-2 Data on Red Forms
  • How to convert W2's into PDF format files
  • How to eFile W2 W3 Forms
  • How to print Form W3

    1099-misc, 1096

  • How to fill out and print Form 1099-misc
  • How to eFile 1099-misc Forms
  • How to Print 1099-misc Forms on Red Forms
  • How to Convert 1099-misc Forms into PDF file
  • How to print Form 1096

    W2C, W3c

    - Learn more about W2C and W3C

    More Forms

    - Learn more about 1099s Software (1099A, 1099B, 1099C, 1099CAP, 1099DIV, 1099G, 1099H, 1099INT, 1099LTC, 1099MISC, 1099OID, 1099PATR, 1099Q, 1099R, 1099S, 1099SA)

    - Learn more about 1098s software (1098, 1098C, 1098E, 1098 T) software

    - Learn more about 5498s(5498, 5498ESA, 5498SA) software

    - Learn more about W2G, 1097BTC, 8935, 3921, 3922 software