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Trouble Shooting: EzW2 Software Stops Working

Question from customer: ezW2 software suddenly stopped working this morning. When I clicked the shortcut icon on my desktop, I got "ezW2 stops working error". How can I fix this error?

Solution: Several reasons can cause this issue. Please check the solution belows.
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1: Shortcut is broken

  • Open the program folder. The default folder is:

    C:\Program Files (x86)\Halfpricesoft\ezW2(201X)

    for example:

    If you are using ezW2 2014, the folder is
    C:\Program Files (x86)\Halfpricesoft\ezW2(2014)

    If you are using ezW2 2012, the folder is
    C:\Program Files (x86)\Halfpricesoft\ezW2(2012)

  • Double click "ezW2.exe" file to start ezW2 software.

  • If you can run ezW2.exe from program folder, remove the broken desktop icon, add follow the article to add a new shortcut on desktop.

    2. Settings file is messed up

  • Open the application data folder:

    C:\Users\Public\Documents\Halfpricesoft\ezW2(201X)

    If you are running ezW2 2014, the data folder is:
    C:\Users\Public\Documents\Halfpricesoft\ezW2(2014)

  • Rename file "settings.xml" to "settings_old".xml



  • Restart ezW2 and enter the key code again.
  • You may need to click ezW2 top menu "Company Management" then "Select company" to switch the current company.


  • 3. Some Anti-virus and Ant-spy Applications May Block Installation by Mistake

    According to clients' feedback, the following applications may stop our software from downloading or running.

    - Bitdefender - from Romania.
    Our clients said they could edit the setting to allow our software running.
    https://www.bitdefender.com/support/i-can-no-longer-use-an-application-868.html

    - webroot - Our clients said they could edit the settings to allow our software
    https://www.webroot.com/En_US/SecureAnywhere/PC/Content/C5_Quarantine/CH5b_BlockingAllowingFiles.htm

    - Kaspersky - from Russia. If you are still using it, please read this warning news
    https://finance.yahoo.com/news/experts-link-nsa-leaks-shadow-brokers-russia-kaspersky-144840962.html

    - Windows Defender - You can try the following solutions:

    1. Add an exclusion to Windows Defender Antivirus
    https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

    2. Allow a blocked app in Windows Defender Security Center https://support.microsoft.com/en-us/help/4046851/windows-10-controlled-folder-access-windows-defender-security-center




    4: User permission issue

    Please make sure you log on your machine as administrator or a user with enough permission to run ezW2. You need to have the FULL CONTROL permisson (or at least Read, Write & Execute permissions) of the program folder and the data folder.

    Default program folder path
    C:\Program Files (x86)\Halfpricesoft\ezW2(201X)

    Default data folder path
    C:\Users\Public\Documents\Halfpricesoft\ezW2(201X)







    Related Links

  • How can I roll forward my previous ezW2 data to the new version?
  • W2 and 1099 Forms Filing Deadline

    W2 W3

  • How to fill out and print Form W2
  • How to print Form W2 W3 on White Paper
  • How to Print Multiple Copies on the same page for employee
  • How to Print W-2 Data on Red Forms
  • How to convert W2's into PDF format files
  • How to eFile W2 W3 Forms
  • How to print Form W3

    1099-misc, 1096

  • How to fill out and print Form 1099-misc
  • How to eFile 1099-misc Forms
  • How to Print 1099-misc Forms on Red Forms
  • How to Convert 1099-misc Forms into PDF file
  • How to print Form 1096

    W2C, W3c

    - Learn more about W2C and W3C

    More Forms

    - Learn more about 1099s Software (1099A, 1099B, 1099C, 1099CAP, 1099DIV, 1099G, 1099H, 1099INT, 1099LTC, 1099MISC, 1099OID, 1099PATR, 1099Q, 1099R, 1099S, 1099SA)

    - Learn more about 1098s software (1098, 1098C, 1098E, 1098 T) software

    - Learn more about 5498s(5498, 5498ESA, 5498SA) software

    - Learn more about W2G, 1097BTC, 8935, 3921, 3922 software