How to Request Remote Access Support

1. Pay Remote Access Support First

Service	Fee
15 minutes	$30
30 minutes	$50
1 hour	$90

2. Run Team Viewer on your computer when you are ready for remote access support

Please click link below and follow instructions. (If you cannot click the link to view instructions, please copy and paste the URL to your browser)

Remote access instruction for IE
https://www.halfpricesoft.com/teamviewer_IE.asp

Remote access instruction for Chrome and other browsers
https://www.halfpricesoft.com/teamviewer_chrome.asp

Please follow guide on screen step by step. On the last Teamviewer screen, you will see id and password. We need to know them in step 3.

Note: If you have teamviewer version 10 and later version installed, you can temporarily exit out of the application and run a version 9 Quick Support client (which doesn't require installation).

3. Keep teamviewer running and request Live Chat Support

Tell us the ID and password on the chat board and we will remotely access your computer to assist you.

Live Chat Support 10:30AM to 3:00PM Central Time, Monday to Friday