Payroll Software: How to Retrieve the Lost Paychecks
Question: I started my ezPaycheck payroll software this morning and I could not find any paychecks there. What should I do?
Answers: Several reasons can cause this problem. Please check the instructions below.
Step 1: If you can see your company data and employee data, change the date value of the "list check after field" to show more checks (*** the most common reason ***)
Step 2: If you also lost company setup, click ezPaycheck top menu "Company" then "Select Company" to view company list and switch the current company
You can always find the current database file name and path from ezPaycheck top menu bar.
Step 3: If you have backed up your database file before, you can use the restore function to copy the data back.
You can learn more about database backup and restore here. You need to switch the current company after you resore it. (You can click the top menu "Company->Select Company" to select this database from list and set it the current database file. )
Note: This backup file is designed to be read by ezPaycheck payroll software. You cannot open it manually.
Step 4: If you still cannot find your data, search "*.mdb" file on your machine.
The database file is .mdb (Microsoft Access Database) file. If you can find it on your machine, you can use the restore function to copy it back.
Note: This database file is designed to be read by ezPaycheck payroll software. You cannot open it manually.
Step 5: If you still need assistance, please contact us