Why ezCheckPrinting software suddenly stopped working

Question from customer

I have used ezCheckPrinting for more than two years. But I could not start ezCheckPrinting software this morning and got "ezCheckPrinting stops working error". How can I fix this error?

Possible Reasons

There are several reasons why the software may stop functioning correctly. Common causes include:

Corrupted settings which might be caused by Windows updates

Interference from antivirus or anti-spyware programs

Insufficient user permissions

Or others

Issue 1: The desktop shortcut is broken (*****)

Solution 1: Start ezCheckPrinting from program folder and re-create desktop shortcut

We noticed some customers could not run ezCheckPrinting because the desktop shortcut was broken. You can also start this check printing software from program folder

The default program folder is:
C:\Program Files (x86)\Halfpricesoft\ezCheckPrinting

You can double click ezCheckPrinting.exe file to run it. (If your system hides extension, you just double click ezCheckPrinting). If it works, you can delete the old desktop shortcut and follow this article to create a new shortcut on desktop.

Issue 2 Some anti-virus and ant-spy applications may block installation by mistake (****)

Solution 2:

According to clients' feedback, the following applications may stop our software from downloading or running.

- Bitdefender - from Romania.
Our clients said they could edit the setting to allow our software running.
https://www.bitdefender.com/support/i-can-no-longer-use-an-application-868.html

- webroot - Our clients said they could edit the settings to allow our software
https://docs.webroot.com/us/en/home/wsa_pc_userguide/Content/ManagingQuarantine/BlockingOrAllowingFiles.htm

- Kaspersky - from Russia. If you are still using it, please read this warning news
https://finance.yahoo.com/news/experts-link-nsa-leaks-shadow-brokers-russia-kaspersky-144840962.html

- Windows Defender - You can try the following solutions:

1. Add an exclusion to Windows Defender Antivirus
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

2. Allow a blocked app in Windows Defender Security Center
https://support.microsoft.com/en-us/help/4046851/windows-10-controlled-folder-access-windows-defender-security-center

Issue 3: The data folder path is messed up(***)

Solution 3: Create a new settings file

The default database folder is:
C:\Users\Public\Documents\Halfpricesoft\ezCheckPrinting

3.1 Open data folder and rename settings.xml to settings_old.xml.

rename setting file

3.2 start ezCheckPrinting again. ezCheckPrinting will start in trial mode and you need to enter the key code again. (You can find the key code in your email account that you used for this order)

3.3 Switch the current account

Issue 4: Some system file or registry is missing or crashed

Solution 4: Reinstall ezCheckPrinting software

If Solution 1, 2, 3 cannot solve this issue, we recommend reinstalling ezCheckPrinting from scratch. When reinstalling, please choose the option to install the software for "Everyone". This will help prevent any potential permission-related issues.

How to reinstall ezcheckPrinting from scratch

Issue 5: Permission issue

Solution 5: Give current user permission to access data

If you still see this issue after you reinstall ezCheckPrinting, please double check the user permission.

What Permissions do I deed to run ezCheckPrinting correctly
https://www.halfpricesoft.com/business_check_software/ezCheckPrinting-permissions.asp