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Retrieve, unregister, transfer, and resolve key issues

License FAQs

General license help

Everyday links to retrieve or unregister a key, manage an account, and look up Amazon or Apple Store orders.

Need to retrieve or unregister a key?

Sign in to look up, resend, or unregister a license, and to manage purchases.

Manage Licenses

Need assistance?

Please send us a message with the following information. We are glad to assist you as soon as possible.

  1. 1

    Software name and version

    For example: ezPaycheck 2023, ez1095 2021.

  2. 2

    Description of the current issue

    For example: the computer crashed, you need an extra license, or an invalid key with error code 16.

  3. 3

    Your computer

    Windows 11, 10, 8, 7, Mac, or another operating system.

  4. 4

    The email used with your order

    If you ordered from Amazon, please include the Amazon order ID.

  5. 5

    Buyer’s full name and ZIP code

    If the computer crashed and you need to reset a key, include the buyer’s full name and billing ZIP code so we can verify ownership.