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    Retrieve, unregister, transfer, and resolve key issues

    License FAQs

    General license help

    Everyday links to retrieve or unregister a key, manage an account, and look up Amazon or Apple Store orders.

    Need to retrieve or unregister a key?

    Sign in to look up, resend, or unregister a license, and to manage purchases.

    Manage Licenses

    Need assistance?

    Please send us a message with the following information. We are glad to assist you as soon as possible.

    1. 1

      Software name and version

      For example: ezPaycheck 2023, ez1095 2021.

    2. 2

      Description of the current issue

      For example: the computer crashed, you need an extra license, or an invalid key with error code 16.

    3. 3

      Your computer

      Windows 11, 10, 8, 7, Mac, or another operating system.

    4. 4

      The email used with your order

      If you ordered from Amazon, please include the Amazon order ID.

    5. 5

      Buyer’s full name and ZIP code

      If the computer crashed and you need to reset a key, include the buyer’s full name and billing ZIP code so we can verify ownership.