Job Summary
Halfpricesoft is a fast-growing FinTech company specializing in payroll and tax compliance software. We combine a startup mindset with proven products used by thousands of businesses. As we scale, we're looking for a self-motivated Application Support Specialist who thrives
on solving technical challenges and supporting customers.
This role is ideal for someone with a technical background, strong problem-solving skills, and a willingness to learn new technologies and business domains. You will play a key role in helping our users succeed with both existing and upcoming products.
Responsibilities
- Investigate and resolve technical issues related to databases, operating systems, and software behavior that may not be documented.
- Support users with US payroll and tax compliance workflows, including helping them calculate taxes and understand related requirements.
- Update and maintain product documentation, including publishing content on our HTML/React-based help site.
- Troubleshoot issues on Linux, Apple, and Windows environments.
- Communicate technical solutions to non-technical users in a clear, empathetic, and professional manner.
- Take initiative in learning new skills and tools as needed. As a startup, we value adaptability and ownership.
Required Skills
Technical Skills
- Proficiency with SQL and understanding of how relational databases work
- Strong analytical skills and the ability to perform tax-related calculations
- Working knowledge of HTML and a general understanding of how websites and web applications function
- Ability to work independently and manage multiple responsibilities in a fast-paced environment
Communication Skills
- Excellent written and verbal communication skills, especially when working with customers who are not technically inclined
- Ability to explain complex technical concepts in simple terms
- Professional and empathetic customer service approach
- Strong problem-solving and troubleshooting abilities
Preferred Qualifications
- 2+ years in a technical support, product support, or application support role
- A Computer Science, IT, or related degree at a college level
- Experience with US payroll systems, tax forms, or IRS documentation
- Hands-on experience with Linux (especially in troubleshooting scenarios) and familiarity with Windows environments
- Background in web design, content updates, or frontend frameworks like React
- Familiarity with support tools like Jira, Zendesk, or other ticketing systems
What We Offer
- A small but high-impact team where your contributions are seen and valued
- An opportunity to take ownership of critical support and technical workflows
- A chance to grow alongside the company and expand your responsibilities into areas such as QA, product development, DevOps, or customer education
- Competitive compensation and benefits package
- Professional development and learning opportunities
Work Requirements
- We value in-person collaboration and expect team members to work from the office in Berkeley, California
- Authorization to work in the United States (we cannot sponsor visas as of now)
- Full-time position with standard business hours
- Willingness to work hard and grow with the company
Final Note
We're looking for someone who's not afraid of hard work and who's eager to grow with us. If you enjoy solving technical puzzles, helping others, and wearing multiple hats in a startup environment, we'd love to hear from you.
Ready to Join Our Team?
If you're excited about this opportunity and believe you'd be a great fit, we'd love to hear from you!
About Halfpricesoft
For 20 years, thousands of businesses and CPAs have trusted our software for payroll, check printing, and tax reporting. We're a user-friendly and affordable solution that helps small businesses succeed. Join our team and be part of our continued growth and success.
