Why ezAccounting software suddenly stopped working
-> Trouble Shooting
Such issue can be caused by several reasons. The most common one is permission issue. Please make sure you log on your machine as administrator or a user with enough permission to run ezAccounting.
Reason 1: Desktop shortcut is broken
Solution 1: Start ezAccounting from program folder
We noticed some customers could not run ezAccounting because the desktop shortcut was broken. You can also start ezAccounting from program folder
The default program folder is:
C:\Program Files (x86)\Halfpricesoft\ezAccounting
You can double click ezAccounting.exe file to run it. (If your system hides extension, you just double click ezAccounting). If it works, you can delete desktop shortcut and follow this article to create a new shortcut on desktop
Reason 2: ezAccounting is blocked anti-spy application by mistake
According to clients' feedback, the following applications may stop our software from downloading or running.
- from Romania.
Our clients said they could edit the setting to allow our software running.
- Our clients said they could edit the settings to allow our software
- from Russia. If you are still using it, please read this warning news
- Windows Defender
- You can try the following solutions:
1. Add an exclusion to Windows Defender Antivirus
2. Allow a blocked app in Windows Defender Security Center
Reason 3: Settings file is crashed
Solution 3: Create a new settings file
The default database folder is:
3.1 Copy settings.xml to other location as a backup
3.2 Remove settings.xml from this folder or rename it
3.3 start ezAccounting to generate the default settings file. ezAccounting will start in trial mode and you need to enter the key code again. (You can find the key code in your email account that you used for this order)
Reason 4: Key code issue
Solution: Enter the license key for that version.
- If you have not purchased ezAccounting current version, you can purchase the license from our site. Or you can use the Trial version. The 30-day trial period starts from the first day you install ezAccounting.
- If you installed the wrong version, you can uninstall ezAccounting current version, reinstall the right version.
Reason 5: ezAccounting application is crashed
Solution 5: Reinstall ezAccounting
5.1 As a precaution, backup ezAccounting data first
5.2 Uninstall ezAccounting
Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select ezAccounting from program list, and then click Uninstall.
5.3 Download ezAccounting
Reason 6: Current user does not have enough permission to run ezAccounting and access data
Solution 6: Give current user permission to run ezAccounting and access data
We suggest full control permission on this folder and all items inside the folder.
The default database folder is:
start ezAccounting again. If it does not fix this issue, continue.
ezAccounting software is the right in house accounting solution for small businesses needing to document and report on incoming and outgoing cash flow including sales, receipts, payments and purchases. It also supports payroll processing and tax form printing.
If you have not installed this software, you can download and try it free with no obligation and no credit card needed.
This accounting software is compatible with Windows 10, 8.1, 8, 7, Vista and other Windows computers.
ezAccounting makes it easy to track income and cost!
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ezAccounting Quick Start Guide
Set up Check and Form Layout
How to manage customer and sales
How to manage vendor and purchase
How to write check and manage bank account
How to generate invoice
How to generate estimate/Quote