Why ezAccounting software suddenly stopped working

ezAccounting -> FAQs -> Trouble Shooting

Solution: Such issue can be caused by several reasons. The most common one is permission issue. Please make sure you log on your machine as administrator or a user with enough permission to run ezAccounting.

Reason 1: Desktop shortcut is broken

Solution 1: Start ezAccounting from program folder

We noticed some customers could not run ezAccounting because the desktop shortcut was broken. You can also start ezAccounting from program folder

The default program folder is:
C:\Program Files (x86)\Halfpricesoft\ezAccounting

You can double click ezAccounting.exe file to run it. (If your system hides extension, you just double click ezAccounting). If it works, you can delete desktop shortcut and follow this article to create a new shortcut on desktop.

Reason 2: ezAccounting is blocked anti-spy application by mistake

According to clients' feedback, the following applications may stop our software from downloading or running.

- Bitdefender - from Romania.
Our clients said they could edit the setting to allow our software running.
https://www.bitdefender.com/support/i-can-no-longer-use-an-application-868.html

- webroot - Our clients said they could edit the settings to allow our software
https://www.webroot.com/En_US/SecureAnywhere/PC/Content/C5_Quarantine/CH5b_BlockingAllowingFiles.htm

- Kaspersky - from Russia. If you are still using it, please read this warning news
https://finance.yahoo.com/news/experts-link-nsa-leaks-shadow-brokers-russia-kaspersky-144840962.html

- Windows Defender - You can try the following solutions:

1. Add an exclusion to Windows Defender Antivirus
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

2. Allow a blocked app in Windows Defender Security Center https://support.microsoft.com/en-us/help/4046851/windows-10-controlled-folder-access-windows-defender-security-center

Reason 3: Settings file is crashed

Solution 3: Create a new settings file

The default database folder is:
C:\Users\Public\Documents\Halfpricesoft\ezAccounting

3.1 Copy settings.xml to other location as a backup

3.2 Remove settings.xml from this folder or rename it

setting file

3.3 start ezAccounting to generate the default settings file. ezAccounting will start in trial mode and you need to enter the key code again. (You can find the key code in your email account that you used for this order)

Reason 4: Key code issue

Solution: Enter the license key for that version.

- If you have not purchased ezAccounting current version, you can purchase the license from our site. Or you can use the Trial version. The 30-day trial period starts from the first day you install ezAccounting.

- If you installed the wrong version, you can uninstall ezAccounting current version, reinstall the right version.

Reason 5: ezAccounting application is crashed

Solution 5: Reinstall ezAccounting

5.1 As a precaution, backup ezAccounting data first

5.2 Uninstall ezAccounting
Open Programs and Features by clicking the Start button , clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select ezAccounting from program list, and then click Uninstall.

5.3 Download ezAccounting

Reason 6: Current user does not have enough permission to run ezAccounting and access data

Solution 6: Give current user permission to run ezAccounting and access data

We suggest full control permission on this folder and all items inside the folder.

The default database folder is:
C:\Users\Public\Documents\Halfpricesoft\ezAccounting

start ezAccounting again. If it does not fix this issue, continue.

ezAccounting software is the right in house accounting solution for small businesses needing to document and report on incoming and outgoing cash flow including sales, receipts, payments and purchases. It also supports payroll processing and tax form printing.

If you have not installed this software, you can download and try it free with no obligation and no credit card needed.

This accounting software is compatible with Windows 10, 8.1, 8, 7, Vista and other Windows computers.

ezAccounting makes it easy to track income and cost!

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