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Troubleshooting: EzW2 Software Stops Working

Question from customer: ezW2 software suddenly stopped working this morning. When I clicked the shortcut icon on my desktop, I got "ezW2 stops working error". How can I fix this error?

Solution: Several reasons can cause this issue. Please check the solution belows.

1: Shortcut is broken

1.1 Open the program folder. The default folder is:

C:\Program Files (x86)\Halfpricesoft\ezW2(20XX)

for example:

If you are using ezW2 2023, the folder is
C:\Program Files (x86)\Halfpricesoft\ezW2(2023)

1.2 Double click "ezW2.exe" file to start ezW2 software.

1.3 If you can run ezW2.exe from the program folder, remove the broken desktop icon, follow this guide to add a new shortcut on desktop.

2. Settings file is messed up

2.1 Open the application data folder:


If you are running ezW2 2023, the data folder is:

2.2 Rename file "settings.xml" to "settings_old".xml

2.3 Restart ezW2 and enter the key code again.

2.4 Swith the current account if needed by clicking ezW2 top menu "Company Management" then "Select company".

3. Some Anti-virus and Ant-spy Applications May Block Installation by Mistake

According to clients' feedback, the following applications may stop our software from downloading or running.

- Bitdefender - from Romania.
Our clients said they could edit the setting to allow our software running.

- webroot - Our clients said they could edit the settings to allow our software

- Kaspersky - from Russia. If you are still using it, please read this warning news

- Windows Defender - You can try the following solutions:

1. Add an exclusion to Windows Defender Antivirus

2. Allow a blocked app in Windows Defender Security Center

4: User permission issue

Please make sure you log on your machine as administrator or a user with enough permission to run ezW2. You need to have the FULL CONTROL permisson (or at least Read, Write & Execute permissions) of the program folder and the data folder.

The default program folder path:
C:\Program Files (x86)\Halfpricesoft\ezW2(20XX)

The default data folder path:

W2 software

ezW2 software: SSA Approved. Trusted By Thousands for Two Decades.

  • Print and eFile Form W2, W3, 1099-NEC & 1096 in House.
  • Unlimited Company Accounts! Unlimited Forms!
  • Compatible with Windows 11, 10, 8.1, 8, 7, Vista, XP and other Windows computers.

  • Try it free today. No obligation. No credit card required.


    Related Links

  • How can I roll forward my previous ezW2 data to the new version?
  • W2 and 1099 forms filing deadline

    W2 W3

  • How to fill out and print Form W2
  • How to print Form W2 W3 on white paper
  • How to print multiple copies on the same page for employee
  • How to print W-2 data on red forms
  • How to convert W2's into PDF format files
  • How to eFile W2 W3 forms
  • How to print Form W3

    1099-nec, 1096 (For ezW2 latest version)

  • How to fill out and print Form 1099-nec
  • How to eFile 1099-nec forms
  • How to print 1099-nec forms on red forms
  • How to convert 1099-nec forms into PDF file
  • How to print Form 1096

    1099-misc, 1096 (for ezW2 2019 and earlier version)

    To print the current 1099-misc forms, please use ez1099 software.

    (Note: ezW2 2019 and previous versions support 1099-MISC forms. You need to use the new Form 1099-NEC to report nonemployee compensation during the current tax season..)

    W2C, W3c

    - Learn more about W2C and W3C

    More Forms

    - Learn more about 1099s software (1099A, 1099B, 1099C, 1099CAP, 1099DIV, 1099G, 1099H, 1099INT, 1099LTC, 1099MISC, 1099-nec, 1099OID, 1099PATR, 1099Q, 1099R, 1099S, 1099SA)

    - Learn more about 1098s software (1098, 1098C, 1098E, 1098 T) software

    - Learn more about 5498s(5498, 5498ESA, 5498SA) software

    - Learn more about W2G, 1097BTC, 8935, 3921, 3922 software

    - Learn more about how to file ACA Form 1095 & 1094 to federal and states