ezDocuReader Troubleshooting: Installation Issue and Solution

#1: User Permission Issue

If you are not a user with permissions to install software on your computer, please ask your IT for help. Usually you need to have admin permissions to install software.

#2 System Permission

Some machine has higher security settings. You need to save this installation package to the local folder and install software from local folder.

You can open ezDocuReader download page, scroll down, follow the installation guide from step 1 to install software from local folder.

#3 "Invalid Argument" error

1. If you have IT or the system administrator in your company, please ask them for help.

2. If you are the only user of the computer, you can set up an Admin Account and change your original account to personal. Then you can downloaded the software through the Admin Account to solve this issue.

Please follow this Microsoft guide to add an admin account
https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

#4 Some Anti-virus and Ant-spy Applications May Block Installation by Mistake

According to clients' feedback, the following applications may stop our software from downloading or running.

- Bitdefender - from Romania.
Our clients said they could edit the setting to allow our software running.
https://www.bitdefender.com/support/i-can-no-longer-use-an-application-868.html

- webroot - Our clients said they could edit the settings to allow our software
https://www.webroot.com/En_US/SecureAnywhere/PC/Content/C5_Quarantine/CH5b_BlockingAllowingFiles.htm

- Kaspersky - from Russia. If you are still using it, please read this warning news
https://finance.yahoo.com/news/experts-link-nsa-leaks-shadow-brokers-russia-kaspersky-144840962.html

- Windows Defender - You can try the following solutions:

1. Add an exclusion to Windows Defender Antivirus
https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus

2. Allow a blocked app in Windows Defender Security Center
https://support.microsoft.com/en-us/help/4046851/windows-10-controlled-folder-access-windows-defender-security-center

#5 .net Framework Error

Windows computers should have .net framework installed by default. You may receive this error if the .net framework is disabled on your computer. You can follow this guide to enable it from the control panel.

1) Open Control Panel.

2) In Control Panel, choose Programs and Features

3) Choose Turn Windows features on or off, and then select the .NET Framework 3.5 (includes .NET 2.0 and 3.0) check box.
This option requires an Internet connection. You do not need to select the child items for Windows Communication Foundation (WCF) HTTP activation unless you are a developer who requires WCF script and handler mapping functionality.

#6 Installation Interrupted Error

You may see "Installation Interrupted Error" or other errors if your computer does not have Microsoft .net framework 4.0 installed or cannot run .net framework 4.0 correctly.

You can download the latest .net framework 4.0 from Microsoft site to solve this issue.

https://www.microsoft.com/en-us/download/details.aspx?id=17851