We provide general customer support for free. However, we will charge fee for special support, such as
Remote access support
Retrieve ezTimeSheet admin password
Help customer create or format a logo
Customer system set up
Customer system problem checking
Format data sheet for importing and exporting.
Application customization
and other services
Service
Fee
15 minutes
$30
30 minutes
$50
1 hour
$90
Customized Progamming
$300/per hour
ezPaycheck Mac/Windows database file conversion
If you need to convert your ezPaycheck database file to Mac/Windows compatible format, we can help you with that.
Convert ezPaycheck database file to Mac/Windows compatible format
$15 per account
License Reset Service
If your computer has crashed and you are unable to reset the license yourself, we are happy to assist. We offer up to 5 free license resets per year. After exceeding this limit, a $5 fee will apply for each additional reset.
