ezACH Troubleshooting: License Issue

The ezACH license codes are different for each version. For example: If you enter the version 3 license to ezAch version 4, you will receive "Invalid Key Code" error message.

License Registration Issues and Solutions

Error code	Error description	Solution
4 or 9	Invalid key code	Please view #1, #2, #3 in this guide If you lost license, please follow this guide to retrieve your license.
6	This key code has already registered on another computer.	1) If you need to switch computer, please follow up this guide to transfer license from the old computer to a new computer 2) If you purchase a new computer, please contact us and purchase an extra license 3) If your computer is crashed, please follow this guide to reset license for a new computer.
12, 15, 16 or 17	1)Transaction failed. 2)Or the buyer cancelled the order. 3)Or the buyer switched/updated the order.	If you switched/updated order, our system will send you a new key code. Please contact us if you did not receive it.
	Permission issue	Please scroll down and view #4 solution
	Insufficient Privileges to install license	Please scroll down and view #5 solution

#1: You entered the wrong license or you installed the wrong software *****

1.1 You can check the current software name and version installed on your computer by clicking the ezAch top menu "help" then "About xxxx".

about ezACH

1.2 You can find the software name and version number from the license message
ezACH key code

1.3 Solution:

If you installed a wrong version, you can uninstall the current version, and download the right version.

Download ezACH latest version

Download the previous version 3.0.

If you purchased the previous version and like to purchase the latest version, please contact us for the special upgrade link for previous ezACH clients.

#2: You need to copy and paste keycode including dashes ("-") ***

The license key code is case sensitive!

Some mail server may also add extra hidden characters around key code. You can copy the key code to NotePad, then copy it to ezAch application to solve this issue.

How to copy and paste
Double-click on the text you want to copy, or highlight it. With the text highlighted, press Ctrl + C to copy. Move your cursor to the appropriate location and press Ctrl + V to paste.

input key code

#3. Some email server may add special characters around key code, even you cannot see it.

- Run Notepad application, copy the license key from email to the Notepad. (You can open Notepad by clicking the Start button. In the search box, type Notepad, and then, in the list of results, click Notepad. )

- Then you copy the key code from NotePad to your application to register it.
This process will remove the unseen charaters added to the key code by your email server.

#4: Permission issue

Reasons:
1) You do not have enough permission.
2) Or Windows updates messed up the user permissions.

You need to log in your computer as administrator or a user with enough persmission to register the key code.

Solution 1: Ask IT or system administrator in your company for help.

Solution 2: Review and edit the persmissions, if you are the administrator of the local computer.

Solution 2: Reinstall ezAch from scratch
While reinstalling, choose the option to install the software for "Everyone". This will help prevent most potential permission-related issues.

#5: Insufficient Privileges to install license

Reason 1: Such an error may occur when some Windows component is busy.

Solution 1: Restart computer
1) power off your computer
2) wait for 60 seconds
3) restart computer
4) Start ezACH and try again.

Reason 2: You do not have enough persmissions or Windows updates messed up the user permissions.

Solution 2: Reinstall ezACH from scratch
When reinstalling, choose the option to install the software for "Everyone". This will help prevent most potential permission-related issues.

Reason 3: The old version of ezACH may not be compatible with the latest Windows computer after recent Windows security updated. (For example: running Version 3 on Windows 11.)

Solution 3: Update ezACH to the latest version and purchase a new license..
We offer a discount for returning customers - please contact us to receive your special upgrade link.

Still need assistance?

Please contact us with more details at services@halfpricesoft.com. (If you can't receive our response in 24 hours, your message may be blocked into JUNK folder by mistake. Please feel free to contact us again. )

1) Software name and version number? (ie: ezACH, version 3.0.1)
You can click the software top menu "help" then "About ezXXXXX" to view it.

2) Your key code?

3) Your computer: Windows 11, 10, 8, 7 or Mac or others?

4) The error code and error description?