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Why ezPaycheck software suddenly stopped working on Windows

(Please click here to view guide for Mac)
Question from customer:

I am unable to make ezPaycheck work any longer. I get the Microsoft error that "ezPayCheck has encountered a problem and needs to close" when I try to open it. How can I fix this error?

Solution: Usually such error is caused by permission issue. Please make sure you log on your machine as administrator or a user with enough permission to run ezPaycheck.

Windows updates and company network policy updates may also change a user's permisisons by mistake. Please try the solutions below.

Reason 1: Desktop shortcut is broken

Solution 1: Start ezPaycheck from program folder

We noticed some customers could not run ezPaycheck because the desktop shortcut was broken. You can also start this payroll software from program folder

The default program folder is:
C:\Program Files (x86)\Halfpricesoft\ezPaycheck

You can double click ezPaycheck.exe file to run it. (If your system hides extension, you just double click ezPaycheck). If it works, you can delete the old desktop shortcut and follow this article to create a new shortcut on desktop.

ezPaycheck application folder

Reason 2: ezPaycheck is blocked anti-spy application by mistake

According to clients' feedback, the following applications may stop our software from downloading or running.

- Bitdefender - from Romania.
Our clients said they could edit the setting to allow our software running.

- webroot - Our clients said they could edit the settings to allow our software

- Kaspersky - from Russia. If you are still using it, please read this warning news

- Windows Defender - You can try the following solutions:

1. Add an exclusion to Windows Defender Antivirus

2. Allow a blocked app in Windows Defender Security Center

Reason 3: Settings file is crashed

Solution 3: Create a new settings file

The default database folder is:

  • 3.1 Copy settings.xml to other location as a backup
  • 3.2 Remove settings.xml from this folder

    setting file

  • 3.3 start ezPaycheck to generate the default settings file. ezPaycheck will start in trial mode and you need to enter the key code again. (You can find the key code in your email account that you used for this order)

    Reason 4: Key code issue

    Solution: Enter the license key for that version.

    - If you have not purchased ezPaycheck current version, you can purchase the license from our site. Or you can use the Trial version. The 30-day trial period starts from the first day you install ezPaycheck.

    - If you installed the wrong version, you can uninstall ezPaycheck current version, reinstall the right version.

    ezPaycheck application folder

    Reason 5: ezPaycheck application is crashed

    Solution 5: Reinstall ezPaycheck

  • 4.1 As a precaution, backup ezPaycheck data first

  • 4.2 Uninstall ezPaycheck

  • 4.3 Download ezPaycheck

    Reason 6: Current user does not have enough permission to run ezPaycheck and access data

    Solution 6: Give current user permission to run ezPaycheck and access data

    Open ezPaycheck data folder and make sure you have enough permission to access data.

    If not, we suggest full control permission (at least read, write and execute) on this folder.

    The default application folder is:
    C:\Program Files (x86)\Halfpricesoft\ezPaycheck

    The default database folder is:

    start ezPaycheck again. If it does not fix this issue, continue.

    Still Need Assistance

    If your company allows us to remotely access your machine to assist you, you can email us at or submit support request from our support page. We will email you the guide to set up remote access support during normal business hours.

    We provide this remote support via teamviewer and the service fee is $25 per 15 minutes

    payroll software

    ezPaycheck Makes 2023 Payroll An Easy, In-House Task!

    (For Windows and Mac)

  • Trusted by Thousands of New and Seasoned Clients Each Year Since 2005.
  • Calculate Federal & State Taxes, Print Paychecks, Print W2, W3, 941 and 940.
  • User-friendly, Easy-to-use

  • Try it free for 30 days with no obligation and no credit card needed.

    ezPaycheck 2023 & 2024 Bundle Special Offer $189 (Regular price: $139 per calendar year)

    No monthly fee. No hidden cost.


    Related Links:

  • ezPaycheck Quick Start Guide

  • How a add a new company account

  • How to handle both employees and contractors

  • How to handle restaurant tips

  • How to add a custom deduction and withhold it from each paycheck automatically

  • How to handle local taxes

  • How to handle State Disability Insurance (SDI)

  • How to print paycheck in different formats: check-on-top, check-in-middle, check-at-bottom or 3-per-page

  • How to print paycheck on blank stock

  • How to print paycheck on pre-printed checks

  • How to print paycheck with company logo

  • How to adjust check printing position

  • Sample Paychecks