ezCheckPrinting Troubleshooting: License Issue
The ezCheckPrinting license codes are different for each version
. For example: If you enter the version 6 license to ezCheckPrinting version 7, you will receive "Invalid Key Code" error message. In this guide, you will find:
License issue and solution for Windows
License issue and solution for Mac
How to update ezCheckprinting to the latest version
How to rollback to ezCheckPrinting previous version 6 or 5
Below are some reasons that you cannot register a license keycode:
#1: You entered the wrong license or you installed the wrong software *****
1.1 You can check the current software name and version installed on your computer by clicking the ezCheckPrinting top menu "help" then "About xxxx".
1.2 You can find the software name and version number from the license message
If you installed a wrong version, you can uninstall the current version, and download the right version.
Download ezCheckPrinting latest version
Download the previous version 6.0 or 5.0
How to update or rollback ezCheckPrinting
If you purchased the previous version and like to purchase the latest version, please contact us for the special upgrade link for previous ezCheckPrinting clients.
#2: You need to copy and paste keycode including dashes ("-") ***
Some mail server may also add extra hidden characters around key code. You can copy the key code to NotePad, then copy it to ezCheckPrinting application to solve this issue.
#3. Some email server may add special characters around key code, even you cannot see it.
- You can open Notepad application, copy the license key from email to the Notepad first. (You can open Notepad by clicking the Start button. In the search box, type Notepad, and then, in the list of results, click Notepad. )
- Then you copy the key code from NotePad to your application to register it.
This process will remove the unseen charaters added to the key code by your email server.
#4: Permission issue
You need to log in your machine as administrator or a user with enough persmission to register the key code.
You may also refer to this article:
What Permissions I Need to Run ezCheckPrinting
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